Get a handle on your customer Slack channels
Zensync is a refreshingly simple and open-source app that syncs messages from your shared Slack channels into Zendesk - allowing your team to manage and reply to messages without ever leaving Zendesk.:robot_face: Exists entirely as an app within Slack — No need to log into another dashboard and train your team on yet another tool.
:handshake: Keep your support hub in Zendesk — New Slack messages automatically create tickets in Zendesk, and replies from Zendesk go into threads in Slack. Your customers get the convenience of a shared Slack channel and you get the tools, automation, and reporting of Zendesk.
:sparkles: Built to work for you — Set default ticket assignees per channel and add custom tags to build on the powerful automations and triggers available in Zendesk.
:closed_lock_with_key: Privacy as a feature — We value your privacy, and have gone through lengths to store and access the absolute minimum amount of information necessary to function. All of your data lives in Slack and Zendesk, we just help them talk to each other.
:floppy_disk: Open source - The entire codebase is available for you to review on Github.Add the app to Slack to get started, or find out more at slacktozendesk.com.